valley-quartz - Privacy Policy

Last updated: January 2024

Introduction

Valley-quartz ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our auto service facilities.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: Name, email address, postal address, and vehicle information that you voluntarily provide when booking services or contacting us.
Service Records: Information about services performed on your vehicle, including dates, work completed, and parts used.
Usage Data: Information about how you access and use our website, including your browser type, access times, pages viewed, and referring URL.
Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our auto service offerings
To process your service bookings and appointments
To communicate with you about your vehicle service
To send service reminders and follow-up communications
To improve our website and service offerings
To respond to your enquiries and support requests
To comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share information with third-party vendors who assist us in operating our website and conducting our business.
Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty and legal compliance purposes.

Your Rights

Under Australian Privacy Principles and applicable data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to processing of your personal information
Request restriction of processing
Withdraw consent where processing is based on consent

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how you can manage them, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Valley-quartz
147 Workshop Lane
Collingwood VIC 3066
Australia

Email: [email protected]